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Terms & Conditions

Billu Salon App is an online platform engaged in the business of providing Salon-at-Home and At-Salon services (collectively referred to as the “Services”), and is owned and operated by Billu Personal Care Private Limited, a company incorporated under the Companies Act 2013, vide CIN U93000RJ2019PTC066995 and having its registered office at G-267 EPIP, Sitapura Industrial Area, Jaipur, Rajasthan, India, 302002 (hereinafter referred to as the “Company”, “we”, “us”, “our”, “ourselves”). 

These Terms and Conditions (“T&Cs”) contain the complete terms and conditions that apply to a User, Client, and Visitor on the Platform, and govern their access to and use of the Services (as defined below). However, it is made clear that some of the Services may require the User/ Client/ Visitor to agree to additional terms and conditions. Unless otherwise provided, those additional terms shall be deemed to be incorporated into these T&Cs.

Understanding the T&Cs contained herein is important because, by using the Services on the Platform, the User/Customer/Visitor agrees to these terms, in their entirety. 

These T&Cs, along with the Privacy Policy (“Terms”), together constitute a legal and binding agreement between you (“User”, “Client”, “Visitor”, “you”, “your”, “yourself”) and the Company, which shall comprise the terms under which you shall be permitted to use the Company’s website and mobile application (together referred to as the “Platform”).

 

PLEASE READ THESE TERMS CAREFULLY BEFORE PROCEEDING TO USE THE PLATFORM. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE THE PLATFORM OR THE SERVICES PROVIDED BY THE PLATFORM. 

The Company reserves the right to change or modify these Terms at any time, at its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Platform. By impliedly or expressly accepting these Terms, or through continuous use of the Services and/or the Platform, you accept and agree to be bound by any amendments, updates, and modifications to the Terms, as may be amended, updated, and modified from time to time.    

This document is an electronic record in terms of the Information Technology Act, 2000 (as amended from time to time), the rules framed thereunder, and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is being published on the Platform in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines) Rules, 2011.

The T&Cs governing your use of the Platform as well as availing our Services are set forth below:

  1. DEFINITIONS
    Unless repugnant to the context, the terms used in these T&Cs have the following meaning:

    • “Account” means the account created by a User on the Platform at the time of registration.
    •  “Affiliate” in relation to the Company, shall mean and include any entity that directly or indirectly Controls, is Controlled by, or is under common Control with the Company, but only for so long as the control exists. The term “Control” for the purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests.
    • “Appointment Slot” shall mean a specific time and date allocated to the User, contingent upon the Service Provider’s availability and the User’s selection during the Booking process on the Platform, for the provision of Services by the Service Provider.
    • “Booking” shall mean an accepted and confirmed reservation of an Appointment Slot accepted by the User for availing of the Services through the Platform, specifying the Booking Details, and the OTP for verification of the Services.
    • “Booking Detail(s)” shall mean the details relating to the Booking, including without limitation, the description of Services, details of the Service Provider, date of Booking, total amount payable by the Client, Appointment Slot, mode of payment, location at which the Services will be provided− i.e., at the Client’s designated location, or at the location of the Salon selected by the Client, etc.
    • “Booking Fee” shall mean the nominal amount paid by the Client for securing the Booking through the Platform. This fee covers the reservation of the Appointment Slot and ensures the availability of the requested Services at the designated time and location accepted by the Client.
    • “Booking Request” shall mean the request made by the User to schedule a timeslot to avail the Services of the Service Professionals through our Platform.
    • “Client” shall mean and include any User that makes any successful Booking through the Platform, for availing the Services, and has paid a nominal Booking Fee to secure the Booking.
    • “Convenience Fee” shall mean the fee charged to the account of the Client, and paid to the Service Professional for the convenience of booking the Appointment Slot for availing the Services through the Platform. This fee compensates the Service Professional for their time, effort, and resources involved in providing Services, whether at the Client’s desired location (Salon-At-Home services) or at the designated salon premises (At-Salon services), thus ensuring convenience for the Client. The Convenience Fee may vary depending on factors such as the nature of the Service, location, and additional services requested/booked by the Client.
    • “Force Majeure Event” includes any act, event, happening, non-happening, omission or accident beyond the reasonable control of the Company and includes, without limitation, any natural disasters (earthquakes, floods, storm), adverse weather or climatic conditions, fire, explosion, accidents, epidemics, pandemics, quarantine restrictions, lockdowns, strikes, lock-outs, or other industrial action; invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or any other act of public enmity, block of passage, revolution, riots, civil commotion, hostility, sabotage, political upheaval; any business compulsion or shutdown/breakdown of the Platform, site maintenance, break-down of machinery/device/ equipment/tool, impossibility of the use of public or private telecommunications networks or internet services, infrastructure failure, network failure or internet or network non-availability, disruption of normal working conditions; any acts, decrees, legislation, regulations, or restrictions of any government, as may be applicable; or any other causes or conditions beyond the control of the Company, whether directly due to or in consequence of the aforesaid causes and the existence of such causes or consequences.
    • “Personal Data” shall have the same meaning as ascribed to the term “Sensitive Personal Data or Information” under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (as amended from time to time), and under the Privacy Policy of the Company.
    • “Platform Fee” shall mean the fee charged and retained by the Company for facilitating the Booking process and providing access to the Platform’s services. It covers the operational costs associated with maintaining the Platform, including but not limited to, website maintenance, customer support, and Platform development.
    • “Services” shall collectively refer to include both, the Salon-At-Home and At-Salon services offered by the Service Professionals as listed on the Platform, and shall include services such as hairstyling, haircut, facials and clean-ups, pedicures, manicures, threading, waxing, and other beauty treatments.
    • “Service Professionals”/ “Service Providers” shall mean the individual professionals engaged by the Company for rendering Services to the Clients.
    • “Service Fee” shall mean and include the total fee payable by the Client for availing the Services of the Service Professional through the Platform, and shall be inclusive of applicable taxes such as GST or any other indirect taxes or any tax analogous to the said indirect tax, the Platform Fee, and Convenience Fee. Additionally, the Service Fee may include a Transaction Fee, depending on whether the payment is prepaid or postpaid. 
    • “Transaction Fee” shall mean the costs associated with processing and transferring payments from the Client to the Service Professional securely and efficiently. 
    • “User” means any individual who has registered on, and has an Account on, the Platform.
    • “Visitor” means any individual who is not a User, and is solely visiting the Platform or opening the Platform in its browser and closing it, without availing any Services, or without making any Booking for the Services on the Platform.
  2. ACCEPTANCE OF TERMS

    • The Visitor, User, and/or Client is deemed to have read, understood and accepted the T&Cs, in its entirety, as well as the Privacy Policy available on the Platform if the Visitor, User, and/or Client—
      1. uses the Platform or avails the Services provided through the Platform in any way; and/or
      2. browses the Platform.
    • The Visitor, User, and/or Client acknowledges that BY ACCESSING AND USING THE PLATFORM, THE VISITOR, USER, AND/OR CLIENT AGREES TO BE BOUND BY THE T&CS CONTAINED HEREIN. IN THE EVENT, THE VISITOR, USER, AND/OR CLIENT DOES NOT AGREE WITH ANY OF THE TERMS AND CONDITIONS CONTAINED HEREIN, IT SHALL NOT ACCESS THE PLATFORM OR AVAIL OF THE SERVICES. 
    • The T&Cs help define and establish a relationship between the Company and the Visitor, User, and/or Client, whereby the Visitor, User, and/or Client shall act in the capacity of a Service recipient.
    • The terms and conditions contained herein expressly supersede all prior agreements or arrangements between the Company and the Visitor, User, and/or Client.
    • The Visitor, User, and/or Client understands that the access to the Platform and the offer of Services is conditional upon the Visitor, User, and/or Client’s irrevocable consent and acceptance of all the terms, conditions, and obligations contained in these T&Cs (as may be amended from time to time). For utilizing the Services, the Client agrees to enter into or execute any document, agreement, or terms and conditions which are required by the Company and agrees to abide by such document or agreement or terms and conditions while utilizing the Services on the Platform.
    • By accessing the Platform, the Visitor, User, and/or Client hereby agrees to receive communication from the Company, regarding registration on the Platform or Platform Services, including but not limited to, any promotional, marketing, transactional messages, through email and/or SMS and/or any other electronic medium, including third-party channels such as WhatsApp, as approved by the Visitor, User, and/or Client.
    • The Client represents that it is lawfully, without any disability or restriction, able to enter into contracts. 
    • The Client acknowledges and agrees that it is solely responsible for its data uploaded to or transmitted through the Platform as well as the consequences of uploading or transmitting its data onto or through the Platform.
    • The Client acknowledges, represents, and warrants that with respect to any data uploaded to, posted on, or transmitted through the Platform that:
      1. it has all necessary licenses, rights, consents, and permissions to upload, transmit, or publish such data and that it grants the Company, express, irrevocable license and authorization to use such data for the Services; and
      2. any use by the Company of the data uploaded, transmitted, or published by it on the Platform will not constitute infringement of any of your rights and/or any third party’s rights, over such data posted or transmitted through the Platform.
    • The Client agrees and acknowledges that it is solely responsible to the Company for any breach of its obligations, representations, and warranties under these T&Cs and for the consequences of any such breach, including any loss or damage which the Company may incur, whether directly or incidentally, due to any such breach. 

     

  3. CONDITIONS FOR USE

    • You must be at least 18 years of age or higher, in order to access, register, and use the Platform. By accessing, registering, and using the Platform, you warrant that you are 18 years of age or above, and are competent to contract in the manner set forth in Section 11 of the Indian Contract Act 1872, and hence you have the right, authority and capacity to use the Platform, and you therefore agree to abide by the Agreement. 
    • You acknowledge that the Company does not have the responsibility to ensure that you conform to the aforesaid eligibility criteria. It shall be your sole responsibility to ensure that you meet the required eligibility. The Company will not be responsible for any consequences that may arise due to misuse of the Platform, by any person including a minor, registering, and using the Platform. Through your use of the Platform and its features, you warrant that the data provided by you, including your name, date of birth, and age is accurate and complete.
    • Notwithstanding the above, we reserve the right to suspend your Account and/or refuse to provide you with access to the Platform if it is discovered that you are under the age of 18 years.
    • Parental Supervision and Consent for Minors: If you are under the age of 18 years, you may only access and use the Platform under the supervision and with the explicit consent of a parent or legal guardian. By accessing, registering, and using the Platform as a minor, you warrant that you have obtained the necessary consent from your parent or legal guardian. Additionally, your parent or legal guardian must oversee and take responsibility for any Bookings made and payments processed through the Platform on your behalf. The Company shall not be liable for any actions or consequences arising from the use of the Platform by minors without proper parental supervision and consent. It is the responsibility of parents or legal guardians to ensure that minors use the Platform in accordance with applicable laws and regulations, and the Company shall not be held responsible for any misuse of the Platform by minors.

     

  4. OUR SERVICES
    Through our Platform, we specialize in offering both, ‘Salon-at-Home’ and ‘At-Salon’ services. Whether you prefer the convenience of your own home or the atmosphere of our partnered salons, our professional stylists and beauty experts are dedicated to providing top-quality service tailored to your needs. Our Services include:

    • Haircuts, styling, coloring, and treatments.
    • Manicures and pedicures.
    • Makeup application and beauty consultations.
    • Waxing and threading.
    • Facials, clean-ups, and other beauty/skincare treatments.
    • Special occasion styling for events and celebrations.


    We are dedicated to providing convenient, high-quality salon experiences tailored to your preferences. Whether you opt for our ‘Salon-at-Home’ service or prefer visiting our partnered salons, our goal remains the same: ensuring you look and feel your best, with the utmost convenience and comfort. With booking at your fingertips, you can now easily schedule your appointment at the time that suits you the best, subject to availability and our Service Professional’s schedule.

  5. CONDITIONS FOR SERVICES AND THE BOOKING PROCESS
    In order to avail the Services listed on the Platform, you shall be required to fulfill the following conditions:

    • CREATION OF ACCOUNT ON THE PLATFORM
    • Registration on the Platform: In order to access and use our Services and to make a Booking Request, you must first download and install the Billu Salon App, and proceed to create your Account. For creation of the Account, you will be prompted to provide your mobile number, which will serve as your username. An OTP will be generated and sent to your mobile number for verification. Once verified, you will be required to provide one-time basic identification information, including your full name, email address, age bracket, and gender (Male/Female/Others). Each time you wish to use our App, you will be prompted to provide your mobile number, and receive a new OTP for authentication purposes.
    • Verification of email address in Profile section: After providing your email address during the registration process, for verification purposes, you will need to navigate to the Profile section and click on ‘Verify your email address’. Subsequently, an OTP will be sent to the provided email address. This OTP will remain valid for 10 minutes. Upon successfully submitting the OTP, the verification process will be completed, and you will become eligible to make Booking Requests for availing the Services.
    • Conditions for Account Creation and Use
      1. The User hereby agrees to provide accurate and complete information for the purpose of Registration on the Platform. The Company shall not be responsible for verifying the accuracy and completeness of any such information. The User agrees and acknowledges that the onus of ensuring the completeness and accuracy of such information shall, at all times, lie with the User.
      2. The Company reserves the right to reject the request for creation of the Account, at its sole discretion, if the data or information submitted appears to be incomplete, incorrect, or inaccurate.
      3. The User agrees, undertakes, and declares that it has made its assessment of the Platform and has determined that it is fit for its purposes. The User will be using the Platform at its own risk, irrespective of the capacity in which it uses the Platform and it is expressly clarified that the Company shall owe no fiduciary or other duty or obligation to the User other than as expressly agreed in writing by the Company under the Terms.
      4. The User agrees and acknowledges that any transactions entered into through the Platform shall be at the sole discretion of the User, and that the Company shall not be liable for the same.
      5. Upon creation of the Account, the Company grants the User a non-exclusive, limited privilege to access and use the Platform, subject to compliance with the T&Cs. The Account created by you for use of the Platform shall be non-transferable and its use is restricted only to you, and no other person.
      6. You are solely responsible for your Account and any data therein, and must ensure that your mobile device, used for receiving OTPs, is secure at all times. You shall not share, sell, transfer, or otherwise provide access to your Account to any other person without your authorization. You undertake that upon becoming aware of any unauthorized access to your Account, you shall promptly notify the Company of such unauthorized use or access at [email protected]. You agree and acknowledge that you will be solely responsible for any failure to notify the Company regarding any such unauthorized use of your Account, as well as for any losses/damages resulting from such unauthorized use, and that the Company shall bear no responsibility or liability, whatsoever, for the same.
      7. To maintain control over the Account and to prevent anyone from accessing the Account (which would include information on viewing history for the Account), the Account owner should maintain control over the devices that are used to access the Service and not reveal the OTP or details of the Payment Method associated with the Account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your Account. We can terminate your Account or place your Account on hold in order to protect you, the Company, the Service Professionals and/or our partners from identity theft or other fraudulent activity. You agree that the person who created the Account on our Platform and whose Payment Method is charged is responsible for any activity that occurs through the Account.
      8. The User Account shall display the following details:
      1. Updated Profile- The User may edit their information at any time, by submitting a valid reason and the documentation in support thereof, if any;
      2. Wallet and the available balance- The Wallet will have the Cash balance which shall be used by the User solely for the purpose of booking a Service listed on the Platform, and no other purpose. The User can, at all times, check their current wallet balance by clicking on the “Wallet” button;
      3. Billu Cash Points, if any- The Company may, in its sole discretion, offer promotional codes on Billu Salon App that may be redeemed for credits, other features or benefits related to the Services, subject to any additional terms that may apply on a promotional code (“Billu Cash Points”);
      4. Booking history;
      5. Active Bookings, including the details and description of the Services, Payment made, Payment pending, if any, the status of the Services/Bookings, Service Professionals tracking details, etc.
      1. The User agrees that its usage of the Platform and viewing various Services and products listed on the Platform shall not, in any manner, imply, suggest, or constitute any sponsorship, recommendation, opinion, advice (whether legal or otherwise), or approval of any brand, brand owner, or IP owner, in favor of such Products, or of the Service Professional with respect to the Services. Furthermore, the brand, brand owner, or IP owner does not provide any warranty regarding the quality and genuineness of the products, consumables and equipment used by the Service Professionals to render the Services, and of the quality of the Services rendered by each Service Professionals. The User agrees that the Company is only an online aggregator for the Services, and the Service Professionals shall be fully and completely responsible for the quality of the Services rendered, and the products, consumables and equipment used by the Service Professional to render the Services, save and except in cases where the products, consumables, tools and equipment are provided by the Client wherein it shall be the sole responsibility of the Client. 
      2. The use of the Platform is only for the purposes permitted by:
      1. the T&Cs contained herein; and 
      2. any Applicable Law, rules, regulations, or generally accepted practices or guidelines and the same shall not be for any illegal purpose or any other purpose which is expressly or impliedly barred by any applicable law, statute, ordinance or regulation in force from time to time. 
    • BOOKING PROCESS
    • You can follow the steps below to book the Services through our Platform:
      1. For ‘At-Salon’ services, select your preferred Salon from the available options, and choose the Services you wish to avail.
      2. For ‘Salon-At-Home’ Services, directly search for the category of the Service you are looking for. Open the category and select the Services you wish to avail.
      3. Review the details of the selected Services, including pricing and availability.
      4. Choose a preferred date and time for your appointment.
      5. Provide your contact information, including email address and mobile number, for OTP verification.
      6. Confirm your Booking Details and proceed to the payment section: 
        1. For prepaid orders, pay the Service Fee upfront, which shall be inclusive of the nominal Booking Fee. 
        2. For post-pay options, proceed to complete the booking merely by paying a nominal Booking Fee. The Service Fee, as reflected on the Account at the time of Booking, shall be paid after the Services are completed.
        3. Complete the payment process to secure your booking.
      1. Once you have booked a Service, the Company shall assign the Service Professional to you within 2 (“Two”) hours from the receipt of your Booking Request, if such request is made during regular working hours. If the booking request is made after working hours, the Company will assign the Service Professional on the following working day. The Service Professional shall be assigned subject to various factors such as their availability, the nature of the Service requested, their expertise, and the proximity of your location. The Company reserves the right to substitute and assign a new Service Professional in case of unforeseen circumstances or if the initially assigned professional becomes unavailable, provided that the substitution is available and accepted by the Customer. 
      2. Upon successful Booking, you will receive a confirmation message with the details of your appointment on your registered email address and mobile number.
      3. The assigned Service Professional will arrive at the specified address at the scheduled time and provide the requested Services, whether it be at your home for ‘Salon-At-Home’ services or at the chosen salon for ‘At-Salon’ services.
    • Re-Booking the Preferred Service Professional
    • If you have already availed the Services of the Service Professional through our Platform, you will have the option to re-book the same Service Professional for future appointments in the following manner:
      1. Add the desired Services in your cart as per the process specified under Clause 5.2.1.(i) to (v) above.
      2. Select the preferred professional and/or Salon, as applicable, from the list of professionals and Salon, for the particular Service. In case you do not want the same Service Professional, you will have the option to request for a new Service Professional as well. 
      3. Proceed with requesting the Booking. 
      4. Once you have booked a Service, the Company shall assign the preferred Service Professional within 2 hours of the receipt of your Booking Request, if such request is made during regular working hours. If the booking request is made after working hours, the Company will assign the Service Professional on the following working day. The preferred Service Professional shall be assigned subject to their availability, the requested Appointment Slot, and the proximity of your location. If the slot of your preferred Service Professional is not available, please proceed with placing the Booking Request, and the Company will try to assign you the best available Service Professional within 2 hours of the receipt of your Booking Request, if such request is made during regular working hours. If the booking request is made after working hours, the Company will assign the Service Professional on the following working day. Please be assured that all our Service Professionals are trained to deliver a high-quality experience.
      5. Upon successful Booking, you will receive a confirmation message with the details of your appointment on your registered email address and mobile number.
      6. The assigned Service Professional will arrive at the specified address at the scheduled time and provide the requested Services, whether it be at your home for ‘Salon-At-Home’ services or at the chosen salon for ‘At-Salon’ services.
    • Substitution: In case of the unavailability of, or cancellation by the assigned Service Professional, due to any reason whatsoever, the Company will offer you a substitute of the Service Professional from among our registered Service Professionals, provided that the substitution is available and accepted by the Customer.

     

  6. PRICING, SERVICE FEES AND OTHER PAYMENT TERMS

    • Pricing: The Company adheres to a transparent pricing policy, and the prices displayed on the Platform alongside each of the listed Services reflect the true cost of such Services. The Company reserves the right to modify the pricing of the Services offered through the Platform, at its sole discretion. However, any changes in the pricing will not affect confirmed bookings made before the revised pricing is published on the Platform.
    • Payment of Service Fee and Transaction Fee: In lieu of the Services availed by you through the Platform, you agree to pay the Service Fee to the Company, as notified to you at the time of Booking. Payment of Service Fee for ‘Salon-At-Home’ services shall be prepaid. Payment of Service Fee for ‘At-Salon’ services can be made either as prepaid or postpaid, as per your preference and the options provided by the Company:
    • For prepaid payments, you agree to pay the Service Fee (inclusive of the Transaction Fee) using the designated payment methods facilitated by the Company, which may include but are not limited to, credit cards, debit cards, net banking, wallets (such as Google Pay), UPI (Unified Payments Interface), and other third-party payment processors approved by the Company (collectively, “Payment Processors”). It is important to note that the Service Fee is payable to Service Professionals, and the Company merely acts as a limited collection agent on their behalf to collect and transfer the amounts due to them.
    • For postpaid payments, you agree to pay the Service Fee (exclusive of the Transaction Fee) directly to the Service Professional, upon completion of the booked Services, using the designated payment methods. The Company may facilitate payment by generating a QR Code reflecting the requisite amount for the Client to scan and make the payment electronically. Alternatively, the Client may opt to pay the Service Fee in cash directly to the Service Professional. Please note that the Transaction Fee may not be applicable in postpaid scenarios where the Client pays the Service Professional directly, as the Company is not involved in processing this payment. However, the specific terms and conditions regarding fees and charges may vary based on the Company’s policies and agreements with Service Professionals. Such terms and conditions shall be applicable and notified to the Client at the time of Booking, especially when selecting the ‘Cash upon completion of services’ option. 
    • The Company reserves the right to modify the Service Fee, at its sole discretion. However, any changes in Service Fees will not affect confirmed bookings made before the revised Service Fees are published on the Platform.
    • You acknowledge and agree that the Service Fees may substantially increase in certain geographical areas during periods of high demand. The Company will make reasonable efforts to inform you of applicable Service Fees. However, by using the Platform, you are responsible for the payment of the Service Fees incurred under your Account, regardless of your awareness of such Service Fees, or any other charges.
    • The Company also reserves the right to:
      1. modify and limit the modes of payment available to you based on various factors including but not limited to, the type of Service, location, and availability of payment methods. Please note that certain payment methods, such as cash upon completion, may not always be available. 
      2. modify, add, or remove payment methods available on the Platform, at its sole discretion. Any changes to the accepted payment methods will be communicated to you through the Platform or other means deemed appropriate by the Company.
    • You understand and agree that certain payment methods may incur additional fees or charges imposed by third-party Payment Processors or financial institutions. These fees or charges are beyond the control of the Company and will be borne by you.
    • By choosing to make payments through third-party Payment Processors, you acknowledge and agree to abide by their respective terms and conditions. The Company shall not be liable for any errors, disputes, or issues arising from the use of third-party Payment Processors, or for any errors made by the Payment Processor. It is your responsibility to ensure the accuracy and security of your payment information when using these services. In case of an unsuccessful payment, the debited amount will be credited in accordance with the Payment Processor’s terms.
    • The Company reserves the right to suspend or terminate your access to the Platform in case of any suspected fraudulent activities or violation of payment terms and conditions. Such actions will be taken at the sole discretion of the Company, without prejudice to any other rights or remedies available to the Company under applicable laws or agreements.
    • Subscriptions: The Company may offer subscription packages for a fee, providing Customers with additional benefits, including discounted Services. Subscription packages are subject to additional terms and conditions, which are considered an integral part of these Terms.
    • The Company does not designate any portion of your payment as a tip or gratuity to the Service Professional. Any representation by the Company that tipping is “voluntary”, “not required”, or “included” in the payments for Services does not imply additional payments to Service Professionals by the Company. You have the right (but not an obligation) to provide additional payment as a gratuity to any Service Professional, as you deem appropriate. Gratuity is voluntary payment, hence, the Company will not be liable for the said payment.

     

  7. CANCELLATION OF BOOKING AND REFUND

    • Cancellation of Booking by User: The User shall have the right to cancel the Bookings at any time prior to the scheduled Booking. We shall be entitled to charge cancellation fees as follows:
      1. If cancelled any time but not later than 2 hours prior to the scheduled Booking, no cancellation fee will be charged.
      2. If cancelled after 2 hours but prior to 1 hour of booking, then x% of Booking Fee shall be deducted, and the remaining amount will be refunded to the User.
      3. If cancelled within 1 hour of the booking, the full Booking Fee may be charged, and no refund will be provided. 
    • Refund of Service Fee, in case of Cancellation of Prepaid Orders: In case of Cancellation of Booking at any time before the arrival of the Service Professional at the designated address/location, the Company shall process a full refund of the Service Fee paid by the Client through the Platform. The said refund shall be reflected within the source account from which the payment is made, within 7 (“Seven”) working days from the date of cancellation. The Company reserves the right to charge you or deduct applicable taxes, if any, payable on such Service Fees.

     

  8. SAFETY OF CLIENTS AND SERVICE PROFESSIONALS

    • At Billu Salon App, the safety of our Clients and the Service Professionals is of utmost priority and is taken extremely seriously:
    • Safety of Client: To ensure Client safety, the Company conducts background verification on all the Service Professionals before onboarding them onto the Platform for rendering Services. In the unlikely event of any emergency or critical situation, an SOS button is available on our Platform for Clients to seek immediate assistance and support.
    • Safety of the Service Professionals: Client Conduct
      1. The Company strictly prohibits discrimination against Service Professionals, including but not limited to, discrimination based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under Applicable Law. Such discrimination includes, without limitation, any refusal to accept Services based on any of these characteristics.
      2. Clients are expected to treat all Service Professionals with courtesy and respect, providing them with a safe, clean, and appropriate location to perform the Services. Service Professionals reserve the right to refuse to perform the Services if the Client fails to provide such a location or behaves towards them in a discourteous, disrespectful, abusive, or otherwise inappropriate manner. The Company reserves the right to withhold access to the Services and limit the Client’s access at its absolute discretion if the Client behaves towards any Service Professional in a discourteous, disrespectful, or abusive manner, or engages in conduct which is otherwise deemed inappropriate or unlawful.
      3. The Client shall be liable for discriminating against Service Professionals or for any failure, intentional or otherwise, to provide the Service Professionals a safe, clean, and appropriate location for them to perform the Services. Additionally, the Client must disclose any and all information that may have a bearing on the ability of the Service Professional to perform the Services or impact the Services Professional’s, or the Client’s health, safety, or well-being, to both the Company and the Service Professional.
      4. In the event a Service Professional behaves in a discourteous, disrespectful, abusive, inappropriate manner, or acts in violation of the law, Clients shall be required to report such incident to the Grievance Officer at ________________ at the earliest, but in any case, within 48 (“Forty-eight”) hours of the incident.
  9. GENERAL UNDERTAKING BY VISITOR/ USER/ CLIENT

    • The Visitor/User/Client hereby undertake to not access or use the Platform for any purpose other than that for which the Platform is made available. The Platform shall not be used in connection with any commercial purposes, except in the manner approved by us. Further, the Visitor/User/Client agree not to:
    • systematically retrieve any data or other content from the Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
    • make any unauthorized use of the Platform, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretense.
    • use a buying agent or purchasing agent to book Services on the Platform.
    • use the Platform to advertise or offer to sell goods and services.
    • circumvent, disable, or otherwise interfere with security-related features of the Platform, including features that prevent or restrict the use or copying of any content or enforce limitations on the use of the Platform and/or the content contained therein.
    • engage in unauthorized framing of or linking to the Platform.
    • trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
    • make improper use of our support services/redressal mechanisms, by submitting false complaints of abuse or misconduct, or in any other manner.
    • engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
    • interfere with, disrupt, or create an undue burden on the Platform or the networks or services connected to the Platform.
    • attempt to impersonate another user or person or use the username of another user or person, or misrepresent its affiliation with a person or entity, and/or to sell or otherwise transfer your registration profile/Account. 
    • use any information obtained from the Platform in order to harass, abuse, or harm other persons/users.
    • use the Platform as part of any effort to compete with us or otherwise use the Platform and/or the content for any revenue-generating endeavor or commercial enterprise, including the integration of any third-party API.
    • attempt to bypass any measures, including security measures/firewalls of the Platform designed to prevent or restrict access to the Platform, or any portion of the Platform.
    • harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Platform to you, or our Service Professionals rendering any Services to you.
    • decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Platform; delete the copyright or other proprietary rights notice from any content; and/or copy or adapt the Platform’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other source code. 
    • decompose, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform.
    • upload or transmit or misuse the Services or corrupt the Platform, or attempt to upload, or transmit or misuse the Services or corrupt the Platform, by introducing any viruses, bugs, worms, Trojan horses, or any other harmful material/malware, spyware, or any other program which is malicious or harmful, or indulge in any other activities, which would interfere with any user’s uninterrupted use and enjoyment of the Platform or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of or access to the Platform or its Services.  
    • attempt to gain any unauthorized access to the Platform, the server on which the Platform is hosted, or any other database, server, or computer connected to the Platform.
    • use or attempt to use any unauthorized means, including but not limited to, use of any deep-link, program, automatic device, algorithm or methodology, or any similar processes, or hacking to access, utilize, copy or monitor any part/feature of the Platform or its content, or avail any Services or in any way reproduce or circumvent the source code, structure or layout of the Platform, or obtain or attempt to obtain any information not openly available on the Platform.
    • upload or transmit, or attempt to so do, any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “PCMS”).
    • except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Platform, or using or launching any unauthorized script or other software.
    • disparage, tarnish, or otherwise harm, in our opinion, us and/or the Platform, as well as our goodwill and business reputation.
    • make any other use of the Platform which would or has the ability to violate these T&Cs and/or any applicable laws or regulations.
    • the Client undertakes to ensure that any material/information/data uploaded by it on the Platform is strictly of nature and context as required by the Platform for the relevant Service, and is not in violation of any applicable law in force.
    • disrupt or interfere with the security of, or otherwise cause harm to, the Platform, accounts, passwords, servers, or networks connected to or accessible through the Platform.
    • cause any interference or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform.
    • upload or distribute files that contain such material which is infringing the copyrights, trademarks, confidentiality, privacy or any other proprietary information protected by law, unless the Client has the rights or the necessary consents thereto.
    • use the Platform or Services for any purpose that is fraudulent, unlawful, or prohibited by the T&Cs and/or by any applicable law in force, or to solicit the performance of any illegal activity or other activity which infringes the rights of Company and/or any of its Affiliates.
    • upload or distribute any material or information that is, or contains tags or keywords which are illegal, inappropriate, profane, obscene, offensive, abusive, harassing, misleading, indecent, defamatory, disparaging, or menacing, or is otherwise injurious to Company and/or any of its Affiliates, or is objectionable in any manner whatsoever;

     

  10. OWNERSHIP OF INFORMATION ON THE PLATFORM AND INTELLECTUAL PROPERTY RIGHTS

    • Any information or content, published by Company on the Platform, directly or indirectly, shall exclusively belong to the Company, including the information, specifications, photographs, images related to the Service(s) displayed on the Platform, save and except the brand name, logo, or any trademark or symbol displayed on the Platform to identify the Salon and/or the Service Professional offering such Services, which shall belong to and be solely owned by the respective Salon or the Service Professional, as the case may be. The sole purpose of using and displaying the original brand name, logo, or any trademark or symbol, if any, of the Salon or the Service Professional, is to help the Users identify their preferred service provider and ensure transparency in the Booking process. The copying of any such content or information for commercial purposes shall constitute a violation of the Company’s copyright, and the Company reserves the right to take appropriate legal action under applicable law, before the competent court.
    • The title and ownership of the Platform and the arrangement and process thereof, including but not limited to information, text, graphics, user interfaces, visual interfaces, images, Company’s logos, button icons, software code, object code, design, structure, and the collection, arrangement, and presentation of the information on the Platform, is protected under copyright, patent and trademark laws, and all other applicable intellectual property rules, regulations and guidelines, and shall, at all times, vest with the Company. You shall not modify, reproduce, display publicly, distribute, or use such content in any way, for profit, personal gain or any commercial purposes.
    • The trademarks, logos and marks related to the Company, and displayed on the Platform are the property of the Company (“Company’s Trademarks”), except the brand names, logos, trademarks, etc. related to the Salon or Service Professionals listed and displayed on the Platform (“Salon’s Trademarks”, or “Service Professional’s Trademarks”, as the case may be), all of which shall belong to and be owned by their respective owners. The User/Client/Visitor shall not use the Company’s Trademarks in any manner whatsoever, without the prior written consent of the Company. The User/Client/Visitor shall not use Salon’s Trademarks and Service Professional’s Trademark’s in any manner whatsoever, without the prior written consent of the actual owner of such Trademarks. In the event the User/Client/Visitor infringes or attempts to infringe the copyrights, trademarks, or other intellectual property rights of the Company, the Company may, in its sole discretion, deny the User/Client/Visitor access to and use of the Platform. In the event the User/Client/Visitor infringes or attempts to infringe the Salon’s Trademarks and/or Service Professional’s Trademarks, the Company shall not be held liable for the same, in any manner whatsoever and howsoever. The Salon and/or Service Professional, as the case may be, shall be entitled to take any legal action against such User/Client/Visitor. 
    • The User/Client/Visitor understands and agrees that the Salon’s Trademarks and/or Service Professional’s Trademarks are owned exclusively and absolutely by the respective owners. Nothing in these T&C implies the vesting or transferring of ownership of such Salon’s Trademarks and/or Service Professional’s Trademark Trademarks in the name of the Company. 
    • The User/Client/Visitor agrees and undertakes not to upload, post, disseminate, reproduce, or distribute any content on the Platform belonging to the Company, without obtaining prior written consent from the Company. Any unauthorized dissemination, use, distribution or reproduction of any proprietary content confers upon the Company, as the holder/owner of copyright, to pursue appropriate legal action against you before the competent court, and/or any other legal remedy, as the case may be. No content/information/post on the Platform shall in any way be construed to grant any User/Client/Visitor any right to use any proprietary information or intellectual property of the Company without obtaining written permission for the same.
    • The User/Client/Visitor agrees and understands that any breach of this clause, or of these T&Cs, by the User/Client/Visitor would cause irreparable damage to the Company, and the Company therefore, reserves the right to seek injunctive relief against the User/Client/Visitor, in addition to other remedies available in law and equity, before the competent court/legal forums.

     

  11. REPRESENTATIONS AND WARRANTIES

    • You represent and warrant to us that:
    • Your use of the Platform will not violate any applicable laws of the jurisdiction/region from where you are accessing the Platform.
    • Any content uploaded by you on the Platform, or any information submitted by you on the Platform does not infringe applicable laws, rules, including but not limited to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI”), any third-party rights, including but not limited to intellectual property and privacy rights.  
    • All information submitted on the Platform is correct, true, accurate and does not violate any applicable laws.
    • Your use of the Platform conveys your acceptance of the terms of Company’s Privacy Policy. The Company shall not in any manner be liable for the correctness, authenticity or accuracy of the information submitted by you, and the same shall solely be your responsibility.
    • By registering on the Platform, you represent and warrant that:
    • All information you submit at the time of registering your Account will be true, accurate, current, and complete.
    • You will maintain the accuracy of such information and promptly update such information as necessary.
    • You have the legal capacity to, and you agree to, accept and comply with these Terms.
    • If at any point, you provide false, misleading, incorrect, inaccurate or incomplete information to the Platform, and/or Company is of the reasonable belief that the information provided on the Platform is false, misleading, incorrect, inaccurate or incomplete, then Company reserves the right to discontinue your use of the Platform, and may suspend/terminate your Account for the said reasons, or take any other action that it may deem appropriate or necessary, as the case may be, including legal action in against any user creating a fake account on the Platform.
    • You will not use the Platform for any illegal or unauthorized purpose.
    • Your use of the Platform will not violate any applicable laws or regulation. 

     

  12. CONFIDENTIALITY

    • The User/Client/Visitor acknowledges and agrees that all information, data or details in any form with respect to the Platform, its designs, structure and arrangement, visual interfaces, specifications, documentation, components, source code, object code, images, icons, audio-visual components and objects, schematics, drawings, protocols, processes, and other visual depictions, in whole or in part, in addition to all documents, data, papers, statements, any business/customer information, trade secrets and process of Company relating to its business practices or in connection with the provision of Services by Company, trade and business of Company, or otherwise, any information including names, assets, details, documents, transaction records, potential transactions, negotiations, pending negotiations, data, applications, software, systems, papers, statements, business information, marketing and financial information, databases, manuals, records and reports, articles, systems, material, sources of material, and any other data pertaining to Company, available to it through Platform (hereinafter referred to as the “Confidential Information”) is of a sensitive and confidential nature.
    • The User/Client/Visitor undertakes to maintain the confidentiality of all Confidential Information, at all times, and shall not perform any act or omit to perform any act whose performance was otherwise necessary, to breach the confidentiality. The User/Client/Visitor undertakes to use all Confidential Information with such care and discretion, but not less than reasonable care, to avoid disclosure, publication, or dissemination of Confidential Information, as it will exercise in respect of its own information of similar nature that it does not wish to disclose, publish or disseminate, without its prior written consent or in an unauthorized manner.
    • The User/Client/Visitor may disclose Confidential Information only to the extent required by any regulatory authority or governmental authority under the applicable law, provided, prior to such disclosure, the User/Client/Visitor shall immediately inform Company of such request for disclosure, to enable Company to obtain any order to prevent or limit the disclosure of Confidential Information; and
    • The User/Client/Visitor agrees:
      1. to take all necessary action to protect the Confidential Information against misuse, sale, loss, destruction, deletion, and/or alteration;
      2. to use the Confidential Information only in connection with the Services/transaction for which the Confidential Information is obtained; and
      3. not to misuse or permit misuse directly or indirectly, commercially exploit the Confidential Information of the Company or any of its Affiliates through the Platform for economic or other benefit or in a manner prejudicial to the Company.
  13. COMMUNICATION AND SUBSCRIPTION

    • Your acceptance of these Terms shall also include your acceptance of any news, updates, offer/campaign-related SMS, to the contact number and email address provided by you. By accessing, registering on the Platform, and thereby verifying your contact number and email address for the same, you explicitly consent to receiving such communications from us or any of our authorized personnel/representatives through phone call, SMS, mobile push notifications, e-mail, or any other digital or electronic media. These communications may include information regarding new products, services, any promotional campaigns and offers.
    • You may, at any time, exercise your right to unsubscribe/opt-out of receiving any marketing/promotional communications, newsletters, SMSs, e-mails or any other such notifications from us at any time by referring to and following the instructions contained in such communications.
    • You agree to cooperate with the Company, as and when we reach out to you through phone call, SMS, e-mail or any other medium of communication, for the following purposes:
      1. Obtaining feedback/reviews with respect to the Platform.
      2. Resolving complaints/grievances raised by you with respect to your use of the Platform, and/or of Services.
  14. LIMITATION OF LIABILITY

    • The Company and its Affiliates, employees, agents, and associates make no warranty, express or implied, with respect to the Platform or its contents, the Services and assumes no liability or responsibility whatsoever, for any losses/damages, direct or indirect, suffered by you or any other User, on account of using the information on the Platform, availing of any Services or acting on the basis of any suggestion made, or opinion given by the Company on the Platform.
    • The Company, its, employees, agents, associates and Affiliates, will not be liable with respect to any subject matter relating to the T&Cs under any law of contract or torts, or on account of negligence, strict liability or other legal or equitable rights for: 
      1. any special or consequential damages; 
      2. for interruption of use; 
      3. loss or corruption of data.
    • The Company shall not be liable or responsible for:
      1. any faulty operation of system during accessing of Platform or during the transmission/transfer of any data/information;
      2. any damage that occurs due to any information provided by the Client but not being received by Company or not being received promptly or appropriately, as a consequence of technical faults with the Platform (whether or not in Company’s control);
      3. any Confidential Information of the User/Client being used in any manner contrary to Clause 10 of the T&Cs;
      4. any loss or damage caused due to any bugs, viruses, worms, malware, spyware, or any similar program that may infect the Visitor/User/Client’s computer, software, data, or any other property caused by accessing or using the Platform or availing any Services, or from any emails, communication or attachment received from the Company/Platform;
      5. any failure to perform, or delay in performance of, any of the obligations due to events outside reasonable control of Company;
      6. any failure to perform, or delay in performance of, any of the obligations or Services by the Service Professionals assigned through the Platform;
    • The Company is not responsible for any indirect losses including, without limitation, loss of income, business, profits, data or any injury to reputation, howsoever arising.
    • The Company is not responsible for any liability for any loss, costs or damage arising out of or in connection with the use of the Platform or the inability to use it or for any delay or failure in the performance of the Services on account of the Service Professional or due to any Force Majeure Event or any other circumstances beyond the control of the Company.
    • The User/Client acknowledges that Company aims to facilitate seamless data and transaction processing, and that the Company is not responsible for any failure of the Platform to store, transfer or delete data or for the corruption or loss of any data, information, or content uploaded therein. The accessing, and handling of any data uploaded by the User/Client on the Platform shall be the sole responsibility, and at the sole risk, of the User/Client.

     

  15. TRANSFER OF RIGHTS

    • The T&Cs are binding on the User/Client/Visitor, its successors and permitted assigns. It may not transfer, assign, charge or otherwise dispose of any of its rights, benefits, liabilities, or obligations hereunder without the prior written consent of the Company.
    • However, Company may transfer, assign, sub-contract or otherwise dispose of any of its rights, benefits, liabilities, or obligations under the T&Cs, at any time, or may involve or appoint any third party to satisfy its obligations, without any necessity to notify the Client.

     

  16. SECURITY OF DATA

    • All facilities used to store data and process the transaction will adhere to reasonable security standards, which will be at par with the security standards adopted by the Company for processing and storing its own information of a similar nature. The Company has implemented industry-standard systems and procedures to ensure the security and confidentiality of a transaction and its related data, protect the User/Visitor/Client against anticipated threats or breaches to the security or integrity of a transaction and its related data, and protect the User/Visitor/Client against unauthorized access to its data.
    • The User/Visitor/Client further acknowledges and agrees that it has granted Company the permission as well as the non-exclusive right to store and transfer its data, as part of the Services.
    • The Company reserves the right to perform statistical analysis of the activity on Platform in order to measure interests in the various sections of the Platform for the purpose of Service development. Any non-personal information such as internet domain, host names, IP addresses, clickstream patterns, and the dates and times on which Platform is accessed may be recorded for the purpose of analysis. The analytical data collected is for internal use only.

     

  17. MODIFICATION OF T&CS
    The User/Client/Visitor acknowledges and agrees that the Company has the right to revise, modify, amend, or discontinue any of the T&Cs from time to time, including, without limitation, to reflect, inter-alia, changes in market conditions, technology, requirements, laws, etc., and the Company shall not be obligated to obtain any approval/consent of the User/Client/Visitor on the revised T&Cs. The User/Client/Visitor is deemed to be aware of the latest T&Cs and the use of the Platform and the availing of the Services is subject to the most current version of the T&Cs available on the Platform at the time of such use. The use of Platform and Services subsequent to any modification in the T&Cs will constitute the User/Client/Visitor’s acceptance of the modification.
  18. DISCLAIMER

    • All the information provided on the Platform is subject to the condition that you make an independent determination regarding the accuracy, correctness, usefulness, and suitability, prior to using the same, and the Company assumes no responsibility/liability for accuracy, correctness, usefulness, and suitability of the said information. Further, the Company shall not be responsible in any manner, for the data provided, stored, or managed by you on the Platform. 
    • The information on the Platform may contain inaccuracies or typographical errors. While the Company shall make its best efforts to ensure that all the information on the Platform is correct and accurate, it makes no warranties or representations with respect to the accuracy, quality, and correctness of the said information.
    • The entire information on the Platform is provided on ‘as is’ basis, without any warranty or guarantee of any kind, including but limited to the implied warranties of merchantability and suitability for a certain purpose, title, non-infringement, accuracy or security.

     

  19. INDEMNIFICATION
    ‍The Client hereby agrees to indemnify, defend, and hold harmless the Company (including its directors, employees, representatives, agents, and affiliates) from time to time, against any and all losses, liabilities, obligations, damages, judgments, costs, expenses (including, without limitation, advisors’ fees), claims, fines, penalties, proceedings, actions or demands, of any kind or nature incurred by the Company/caused to Company on account of the Client’s use of the Platform or the Services, including but not limited to, the violation of the T&Cs.
  20. GOVERNING LAW AND JURISDICTION
    ‍These T&Cs are governed and construed in accordance with the laws of India and the Client hereby submits themselves to the exclusive jurisdiction of courts and tribunals at Jaipur, Rajasthan, India. The Client irrevocably waives any objection it may have now or in the future to the choice of courts and tribunal of Jaipur, Rajasthan, India as an inconvenient forum.
  21. SEVERABILITY
    Every provision contained in these T&Cs shall be severable and distinct from every other provision and if, at any time, any one or more of such provisions is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not be, in any manner, affected or impaired thereby.
  22. WAIVERS

    • Neither the failure to exercise nor any delay in exercising any right, power, privilege or remedy under these T&Cs shall, in any way, impair or affect the exercise thereof or operate as a waiver thereof, in whole or in part.
    • No single or partial exercise of any right, power, or privilege under these T&Cs shall prevent the exercise of any other right, power, privilege or remedy under these T&Cs.

     

  23. CONTACT INFORMATION
    Please feel free to contact us if you have any questions about our T&Cs or the information practices of the Services, on the below mentioned details:Addressed To: Mr. Mithun Chatterji

    Email Address: [email protected]

    Office Address:  Billu Personal Care Pvt Ltd. , G-267, Epip, Sitapura Ind. Area, Jaipur – 302022, India

Privacy Policy

    1. SCOPE OF THIS POLICY
      • This Policy is an electronic record in the form of an electronic contract formed under the Applicable Law. This Policy does not require any physical, electronic or digital signature. This Privacy Policy is a legally binding document between you (“Visitor”/ “User”/ “Client”/ “you”/ “your”/ “yourself”) and Billu Personal Care Private Limited (“Billu Salon”/ “Company”/ “we”/ “our”/ “us”/ “ourselves”). We collect and process your Personal Data, Sensitive Personal Data and third-party data carefully, only for the purposes described in this Policy and the associated Terms and Conditions (“T&Cs”), and only to the extent necessary as defined herein and within the scope of the applicable legal regulations. This Policy seeks to ensure that any Personal Information, Sensitive Personal Information, or third-party information handled by the Company is managed in a way that is ethical, compliant and adheres to best industry practices.
      •  Please read this Privacy Policy carefully, before accessing or using our website/mobile application (collectively referred to as the “Platform”), to understand our policies and practices regarding your Personal/Business Information and how we will treat it. By accessing or using this Platform, including our Services (as defined under the Terms of Use), you agree and accept the terms of this Policy, and you understand and agree to the collection, use, sharing and processing of Personal information in the manner described herein. If you are accepting this Policy on behalf of another person, you represent and warrant that you have full authority to bind such person to these terms.
      • Our Policy describes the types of Information we collect, why and how we use the Information, with whom we share it, and the choices you can make about our use of the Information. It also tells you how you can access and update your Information and make certain choices about how your Information is used. We also describe the measures we take to protect the security of the Information and how you can contact us about our privacy practices.
      • This Policy describes the Company’s current data protection policies and practices and may be amended/updated from time to time. Any changes to this Policy will become effective upon posting of the revised Policy on the Platform. We suggest that you regularly check this Policy to apprise yourself of any updates. Your continued use of the Platform or provision of Data or Information thereafter will imply your unconditional acceptance of such updates to this Policy.
    2. CONSENT
      By mere use of the Platform as well as for the purposes of availing our Services, you expressly consent to the Company’s use and disclosure of your Personal/Business Data/Information (as defined below), Sensitive Personal Data/Information (as defined below) and third-party information in accordance with this Policy. If you do not agree with the terms of this Policy, please do not use this Platform. This Policy shall be deemed to be incorporated into the T&Cs governing the use of the Platform and shall be read in addition to those T&Cs.
    3. APPLICABILITY
      This Privacy Policy applies to all of the Services offered by the Company and its Affiliates, agents, representatives, contractors, employees, and service providers. This Privacy Policy does not apply to services that have separate privacy policies that do not incorporate this Privacy Policy. Our Privacy Policy applies to all the Visitors/Users/Clients, and others who access our Platform.This Privacy Policy does not apply to—

      • The information practices of other companies, consultants or organizations that advertise our Services;
      • Services offered by other companies or individuals, including sites that may include the Services offered by the Company, be displayed to you in search results, or be linked from our web pages/mobile application.
    4. DEFINITIONS
      • Personal Data or Information: ‘Personal Data/Information’ means any information relating to an identified or identifiable natural person (“Data Subject”/ “User”/ “Client”). We limit our collection of Personal Data/Information to that which is necessary for its intended purpose. The Personal Data or Information shall also include the Business Data/Information.
      • Business Information: means any information that may be used to identify an entity’s business, including but not limited to, the name and address of the entity, date of incorporation, e-mail address of the entity, contact information of the registered office, company identification/registration number, financial information including bank account details, names of the directors and such other information (hereinafter referred to as “Business Information”). We limit our collection of Business Data/Information to that which is necessary for its intended purpose.
      • Non-Personal/Non-Business Data/Information: ‘Non-Personal Information’ or ‘Non-Business Information’ means information that does not specifically identify an individual or business (“User”/ “Visitor”/ “Client”), but includes information from you, such as your browser type, the URL of the previous websites you visited, your Internet Service Provider (ISP), operating system and your Internet Protocol (IP) address. Company may gather any Non-Personal/Non-Business Information regarding how many people visit this Platform, the pages they visit, their IP address, and the type of browser they used while visiting the Platform (hereinafter referred to as “Non-Personal Information”/ “Non-Business Information”). Company may also collect Non-Personal/Non-Business Information that you voluntarily provide, such as information included in response to a questionnaire, or a survey conducted by Company.
      • Sensitive Personal Data or Information (“SPDI”): ‘Sensitive Personal Data or Information’ of a person means such personal information which consists of information relating to— 
      1. OTP for logging onto the Platform;
      2. financial information such as Bank account, credit card, debit card or other payment instrument details; 
      3. OTP for processing and finalizing the transaction/payment;
      4. Such other information for the purpose of providing our Services or for collecting, processing, using, and storing the data under lawful contract or otherwise.

      Provided that, any information that is freely available or accessible in public domain or furnished under the applicable law for the time being in force shall not be regarded as Sensitive Personal Data or Information for the purposes of this Policy.

      • Information: ‘Information’ means Personal Data/Information, Business Data/Information, Non-Personal Data/Information, Non-Business Data/Information and Sensitive Personal Data/Information.
      • Data Subject: ‘Data Subject’ means an identifiable natural person intending to avail our Services, and who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number (government-issued national identity card, in case of an individual), geographical data, an online identifier, or to one or more other factors specific to the identity of that natural person. It shall include all the persons who visit or register on our Platform, including our Users, Clients, Visitors, and others who access or interact with our Platform.
      • ‘Consent’ of the Data Subject: ‘Consent’ of the data subject means any freely given, specific, informed, and unambiguous indication of the Data Subject’s wishes by which he or she or they, by a statement or by a clear affirmative action, signifies agreement to the processing of Personal Data and/or Sensitive Personal Data or Information (“SPDI”) relating to him or her or them.
      • Processing: ‘Processing’ means any operation or set of operations which is performed on Personal/Business And Sensitive Personal Data or on sets of Personal And Sensitive Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
      • Restriction of Processing: ‘Restriction of Processing’ means the marking of stored Personal/Business Data with the aim of limiting their processing in the future.
      • Recipient: ‘Recipient’ means a natural or legal person, public authority, or another body, to which the personal and/or sensitive personal data are disclosed, whether a third party or not. However, public authorities which may receive personal/business data in the framework of a particular inquiry in accordance with the applicable law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
      • Personal/Business Data or Sensitive Personal Data Breach: ‘Personal/Business/Sensitive Personal Data Breach’ means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data or sensitive personal data transmitted, stored, or otherwise processed.
      • User: ‘User’ means and includes any individual or business entity that has successfully registered its account on the Platform by providing the required credentials, such as name, email id, phone number, among other details, and has the authority to login to its User Account on the Platform. The individual or business entity referred herein may either be a ‘Client’ (as defined under the T&Cs) availing the Services through the Platform, or a ‘Service Professional’ (as defined under the T&Cs) rendering the Services through the Platform. 
      • User Account: ‘User Account’ means the account created by an individual or business entity on the Platform at the time of registration.
      • Visitor: ‘Visitor’ means and includes any individual or business entity who solely visits the Platform or opens the Platform in its browser and closes it, without using the Services on the Platform.


    5. INFORMATION COLLECTED BY COMPANY

      1. To provide you Services on our Platform, we must process information about you. Most of the Personal Information we process is provided to us, specifically, voluntarily, and directly by you for availing the Services listed on our Platform. 
      2. We collect information to provide better Services to all our Users. The following data is collected, preserved and used by us, for specific purposes only, at the time you register your Account on our Platform, for the purpose of providing you intended Services as requested/obtained by you—
      • Full Name and/or alias;
      • Business identification number, in case of entities;
      • E-mail address;
      • Mobile Number (existing and functional; verified through One-Time Password (“OTP”));
      • In case of entities, complete registered office address of entity with PIN Code;
      • In case of entities, complete principal place of business with PIN Code; 
      • Billing Information;
      • Shipping Information;
      • Financial information such as bank account details, credit card details, debit card or other payment instrument details, online banking PIN, KYC details and documents, Transaction Authentication Number (“TAN”), if applicable, Swift Code, One-Time Password (“OTP”) related to the current transaction, etc.;
      • Any correspondence sent through our Platform;
      • Any data provided over calls made or chats/discussions entered into with and through the Company;
      • Any information received via any application form or e-mail or any other electronic medium, including your use or access to any social media site (Facebook, Instagram, Twitter, etc.) which you have signed in using your email address provided to us;
      • Any other additional information, as maybe needed, for the purpose of providing our Services or for processing or storing the data under any lawful contract or otherwise.
      • Even if you do not register on our Platform, you might choose to provide us with information— like an e-mail address and/or phone number to receive updates about our Services and newsletters.


    6. INFORMATION COLLECTED AUTOMATICALLY BY COMPANY
      • When you visit or use our Platform, subscribe to our newsletters or otherwise interact with us through our Platform, in addition to the information you provide to us directly, we may collect information sent to us by your computer, mobile phone or other access device(s) based upon your behaviour on our Platform. We use this Information to do internal research on our Users’ demographics, interests, and behavior to better understand, protect and serve our Users. 
      • When you visit our Platform or register your Account on our Platform or utilize our Services, certain information gets collected automatically on our servers, which helps us to provide you verified access to our Service portal. The information we collect automatically includes—
      1. unique identifiers, browser type and settings;
      2. device identifiers and features, such as type and settings, operating system, mobile network information including ISP or carrier name and phone number, and application version number. Most devices allow Users to prevent location data from being sent to a third-party (save and except to our Service Providers who will be rendering the Services to you), Company will honor such user settings;
      3. referring website, your general geographic location as indicated by your IP address, web-browsing behaviour, app behaviour, and whether and how you interact with content available on our website and/or within our mobile application, if any;
      4. any information collected when visiting or leaving our Platform in general, through plugins or cookies including the—
      1. URL of the site the User came from and the one he/she goes to next; 
      2. IP address; 
      3. Proxy server;
      4. Operating system;
      5. Web browser and add-ons;
      6. Device identifier and features, and/or ISP or the mobile carrier;
      7. Transactional SMSs/emails;
      8. Your prior search results;
      9. Log-in time and Log-out time,

      which may or may not be publicly accessible.

      1. We collect information once you install our application from Play Store or Apple Store, or when a Service checks for automatic updates. Your device periodically contacts our servers to provide information about your device and connection to our Services.  This information includes your device type, carrier name, crash reports, and which applications you have installed. 
      2. We use different methods to collect the aforementioned information, including our own cookies, web beacons, and third-party cookies.
    7. COLLECTION OF PERSONAL/BUSINESS DATA AND SENSITIVE PERSONAL DATA

      • We collect only the personal/business data you provide to us directly and specifically, subject to your consent, for the purposes of availing our complete Services along with a smooth user experience. 
      • We also, in appropriate cases and to the extent permitted by law, collect, control, process and use certain special categories of Personal Data that are more sensitive in nature (“Sensitive Personal Data/Information”/“SPID”, as defined above), only for the purpose of providing you our Services and to carry out the transactions on our Platform, including the use of time-sensitive One-Time Password received by you on your registered mobile number, your credit card/debit card details, which will be saved on our Platform only if you provide your consent to us, and not otherwise.
      • We may collect information from you when you:
      1. register on our Platform;
      2. login or registration using a third-party single sign-on service (such as Google). In this case, we will collect only the information or content needed for the registration or log-in that the User has permitted such third-party service provider (say, Google) to share with Company, such as their name and email address. We may collect any other information depending on the privacy settings the User has set with such service provider;
      3. update or change personal details in your Account;
      4. use the Platform for any of the Services being offered thereon;
      5. participate in campaigns conducted by Company (if any) on the Platform; and
      6. download or update software.
      • We may use Cookies and Web beacons (pixel tags) to monitor the Platform usage including, without limitation, to provide useful features to simplify your experience when you return to the Platform, like remembering your name, Login id, password, and to deliver relevant content based on your preferences, usage patterns and location. Please understand that Cookies and Web beacons (pixel tags) are used to solely provide you complete user experience on the Platform. No cookies or web beacons are used to collect any personal or sensitive personal data/ information.
      • Information collected by Company from a particular browser or device may be used with another computer or device that is linked to the browser or device on which such information was collected.

       

    8. USE OF INFORMATION

      • We use your Information only for the purpose for which it has been collected, including—
      1. To operate, administer and maintain your User Account;
      2. To provide requested Services;
      3. To respond to your requests or query or concern, if any;
      4. To undertake transactions, including verifying that the parties have sufficient funds in their bank accounts to make such transactions;
      5. To allow Users to interact with us and/or our team;
      6. To verify the One-Time Password (“OTP”) you receive at the time of registration and/or making any transaction through the Platform;
      7. To comply with financial services regulations including retention of financial information and transactions, subject to your consent;
      8. For customer service or customer support, including answering questions and responding to feedback and complaints;
      9. For invoicing and account management;
      10. To enhance the security and safety of the Services/transactions; etc. 
      11. To maintain contact with Users; 
      12. To send marketing/promotional communications;
      13. To send newsletter(s), if any, subject to subscription;
      14. To notify about changes/upgradations in the Service(s);
      15. To resolve disputes, if any, and troubleshooting;
      16. To conduct data and system review and analytics to provide you customized Services, including research to improve the Services. For this purpose, we shall use only de-identified (when all personal information is removed) or aggregated data (in a summary form).
      17. To prevent fraud, criminal activity, or misuses of our Platform, and to ensure the security of our IT systems, architecture, and networks; and
      18. To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our Affiliates, you, or other third parties, if any;
      19. All other lawful purposes related to business and in furtherance to fulfilment of a lawful contract.
      20. To measure your level of interest in the Services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity;  and as otherwise described to you at the time of collection.
      • We also use your Information with the intent to understand your interests in availing our Services, and to accordingly contact you to explain and provide you with the Services.
      • We may use your Non-Personal/Non-Business Information for internal business purposes, such as data analysis, research, developing/enhancing and/or improving our Services, and in identifying usage trends.
      • We also use your information for purposes demanded by Law, rule, regulation, or guidelines to facilitate the transaction entered by you, including carrying out background checks/financial checks/identity checks, or any other regulatory due diligence mandated by applicable law/rule/regulations.
      • You agree that we may use Information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Platform’s content and product offerings, and customize the Platform’s content, layout, and services. These uses improve the Platform and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Platform.

       

    9. STORAGE OF COLLECTED DATA

      • All information you provide to us is stored on our secure systems, designed by us and trusted partner. All information you provide to us, or all information that you create, upload or receive from others using your registered Account are preserved for a period of 8 (“Eight”) years from the date of discontinuation of our Services and/or deletion of your User Account from our Platform.

      Please keep in mind that in certain cases a longer retention period may be required or permitted by law. The criteria used to determine our retention periods include:

      1. How long is the data needed to provide you with our Services or to operate our business?
      2. Do you have an Account with us? In this case, we will keep your data while your account is active or for as long as needed to provide the Services to you.
      3. Are we subject to a legal, contractual, or similar obligation to retain your data? Examples can include government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation, or protection against a possible claim.
      • Visitor’s IP Data
      • Date and time of Platform visit
      • Pages visited and navigation on the Platform
      • Browser being used
      • Country of accessing the Platform/Portal
      • Language of the browser being used
      • Words searched for
      • Pixel tags
      • Feedbacks
    10. USER ACCOUNT
      You are required to keep your User Account Information secret and confidential. Company may access your User Account, only on your request, to resolve any technical issues.
    11. RETENTION OF DATA/INFORMATION
      We will retain your Personal Data and in certain circumstances, your Sensitive Personal Data/Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements and our legitimate interests in maintaining such Personal Information in our records. In doing this, we will have regard to the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. Generally, we will keep information relevant to our dealings with you for five (5) years following the last date of the activity (or longer if required by applicable laws and regulations). In some circumstances, your Personal Data may be anonymized so that it can no longer be associated with you, in which case it is no longer Personal Data. Once we no longer require your Personal Data for the purposes for which it was collected, we will securely destroy your Personal Data in accordance with applicable laws and regulations.
    12. THIRD-PARTY SHARING OR USE OF DATA/INFORMATION

      • We do not rent and sell your Personal/Business Information in personally identifiable form to anyone. However, we may share your Personal/Business Information in encrypted form with third parties with your consent, after signing proper non-disclosure agreements, only for the purposes of providing you with a complete service experience. The following are examples of some categories of third-parties to whom we may share your information from time-to-time:
      • Advertisements. Where a User enters information on any form of an Advertising Network, the information is simultaneously collected by us and such Advertising Network. The information, if processed by us, will be used in accordance with the terms of this Privacy Policy, and if processed by the Advertising Network, will be used by the as per the Advertising Network’s prevalent privacy policies. Because we do not control the privacy practices of these Advertising Networks, you should evaluate their practices before deciding to provide the said Information.
      • Ad Serving. We may serve ads on the Platform. Such ads may be delivered to you by a web advertising vendor. In order to serve ads to you, we may use information collected during your searches or visits to our Platform and information that we specifically acquire from third parties. Users can opt-out from receiving Advertisements at the time of registration on the Platform to remove ads.
      • Advertising and Cookies. Some of our third-party advertising partners may distribute cookies to Users in advertisements that are provided to us. The Company has no access to or control over these cookies once we have received the advertisements. 
      • Affiliate Advertising. We participate in affiliate advertising and allow affiliate links to be encoded on some of our pages. This means that we may earn a commission when you click on or make purchases via affiliate links and affiliate partners may use cookies to understand your use of the Platform. Although the Company does not provide any personally identifiable information to third-party advertising companies, if an advertiser asks the Company to show an advertisement to Users with certain characteristics or a segment of that group and you respond to that advertisement, the third-party advertising company may conclude that you have the characteristics of the audience that they are trying to reach.
      • Internal Service Providers. We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you on the Platform, and therefore we may provide some of your Information directly to these internal service providers. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the Information we provide them for any other purpose except to facilitate the specific outsourced Platform-related operation, unless you have explicitly agreed or given your prior permission to them for additional uses.
      • Other Corporate Entities. The Company and its parent, affiliates, subsidiaries, joint ventures, or any combination of such, will share some or all of your Information with another business entity should we plan to, merge with, or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your Information.
      • Legal Requests. We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as, intellectual property rights, fraud and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, Registered User ID history, fraud complaints, and listing history without a subpoena. 
      • Opt-out. As part of our commitment to transparency and your privacy, we provide the following links to opt-out of cookies provided by both our first party ad server and many third-party advertising partners who may be engaging in online behavioural advertising:
      • Interest-Based Advertising Opt-out: We or third parties may serve ads on the Platform that are tailored to your interests and based on your activity online or in the applications on your mobile device. This type of ad tailoring — sometimes called “interest-based” or “online behavioural” advertising — is enabled through various technologies, including browser cookies, mobile advertising identifiers as well as other non-cookie technologies. Information we collect subject to this Privacy Policy may be used for interest-based advertising, and may be shared with our service providers or partners for the purpose of serving such tailored ads. In particular, we and our service providers and partners may use cookies and information you may provide during the registration process or otherwise enter when populating your profile, such as the type of product that interest you. To opt-out of interest-based advertising, please visit: https://support.google.com/adsense/answer/142293?hl=en, where you may change your browser settings to no longer be shown ads that have been tailored to your interests.
      • Text Messages: By providing your mobile phone number to us to use the Platform, you consent to receive information from us via SMS/ MMS/ WhatsApp messages sent through an automated mobile phone dialling system (“Text Service”), even if you have opted into the National Do Not Call List, any state Do Not Call List, or the internal Do Not Call List of any company. You may be required to respond to an initial message as instructed to complete your registration and confirm enrolment in the Text Service. By providing us with your mobile or other contact number, you agree that the Company and its affiliates may contact you using auto-dialled or pre-recorded calls and text messages, at any contact number that you have provided to us to: (i) notify you regarding your User Account; (ii) troubleshoot problems with your User Account; (iii) resolve a dispute; (iv) collect payment and send OTP; (v) poll your opinions through surveys or questionnaires; (vi) provide updates, alerts, news and information you have signed up to receive; and (vii) as otherwise necessary to service your User Account or enforce terms of our policies, applicable law, or any other agreement we may have with you. We may also contact you using auto-dialled or pre-recorded calls and text messages for marketing purposes (e.g., offers and promotions), if you consent to such communications. In the event you change or deactivate your mobile number, you agree to promptly update your User Account information to ensure that your messages are not sent to your old number.

      We may share your Personal/Business data with a third party where this is required by law, where it is necessary to perform any contract with you, or where we have another legitimate interest in doing so. 

      We may need to share your Personal/Business data with: 

      1. other entities within our group as part of our regular reporting activities on Company performance, in the context of a business reorganization or group restructuring exercise, or for assistance in relation to marketing and business development. 
      2. professional advisers including lawyers, bankers, auditors and insurers to the extent such information is relevant to the performance of their services; 
      3. regulators; and 
      4. any of our Service Providers where such information is relevant to their performance of such Services.


      We may also need to share your Personal/Business Data with a regulator or to otherwise comply with applicable law or judicial process or if we reasonably believe that disclosure is necessary to protect our rights and/or to comply with judicial or regulatory proceedings, a court order or other legal process.

    13. USER SUBMISSIONS
      Any content or Personal/Business Information that you voluntarily disclose online on our Platform which can be viewed by our other Visitors/Users, like in chat areas, reviews, etc., will be available to all such Visitors/Users, and can be viewed and used by them.
    14. COOKIES
      A cookie is a small piece of text file stored by the website on a user’s computer hard disk, when the Platform is opened. The Platform uses cookies to improve the quality interaction of Visitors/Users with the Platform.
      In some instances, we and our Service Providers use cookies, web beacons and other technologies to automatically collect certain types of information when you visit us online, as well as through emails that we may exchange. The collection of this information allows us to customize your online experience, improve the performance, usability and effectiveness of our online presence, and to measure the effectiveness of our marketing activities. The Platform may use cookies to store a unique identifier for logged in Users to enhance user experience. If you choose to disable the cookies, you might not be able to fully experience the interactive features of the Platform. Cookies by themselves do not tell us your email address or otherwise identify you personally. In our analytical reports, we may obtain other identifiers including IP addresses, but this is for the purpose of identifying the number of unique visitors to our Platform and geographic origin of visitor trends, and not to identify individual visitors.
      BY NAVIGATING ON OUR PLATFORM OR ENTERING YOUR LOGIN DETAILS TO ACCESS AREAS RESERVED FOR REGISTERED USERS, YOU AGREE THAT WE CAN PLACE THESE COOKIES ON YOUR COMPUTER OR INTERNET-ENABLED DEVICE.
    15. WEB BEACONS

      A web beacon is a small image file on a web page that can be used to collect certain information from your computer, such as an IP address, the time the content was viewed, a browser type, and the existence of cookies previously set by the same server.

      Our Platform only uses web beacons in accordance with applicable laws. The Platform or its Service Providers may use web beacons to track the effectiveness of third-party websites that provide us with marketing services or to gather aggregate visitor statistics and manage cookies. You have the option to render some web beacons unusable by rejecting their associated cookies. The web beacon may still record an anonymous visit from your IP address but cookie information will not be recorded. In some of our newsletters and other communications, we may monitor recipient actions such as email open rates through embedded links within the messages. We collect this information to gauge user interest and to enhance future user experiences.

    16. CHANGE OF OWNERSHIP

      If the ownership or control of all or part of our Platform/Company or their assets changes, we may transfer your information to the new owner.

    17. LEGAL RIGHTS AND CHOICES OF USERS

        1. LEGAL RIGHTS

      Under the applicable data protection law, you have the rights including:

      1. Your right of access – You have the right to ask us for copies of your Personal/Business Information.

      2. Your right to rectification – You have the right to ask us to rectify Personal/Business Information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

      3. Your right to erasure – You have the right to ask us to erase your Personal/Business Information in certain circumstances.

      4. Your right to restriction of processing – You have the right to ask us to restrict the processing of your Personal/Business Information in certain circumstances.

      5. Your right to object to processing – You have the right to object to the processing of your Personal/Business Information in certain circumstances.

      6. Your right to data portability – You have the right to ask that we transfer the Personal/Business Information you gave us, to another organization, or to you, in certain circumstances, whether in India or outside India, subject to the provisions of applicable laws.

      7. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at [email protected] if you wish to make a request.

        1. CHOICE OF USERS

      We aim to provide you with access to your data. Usually, you can autonomously control your data (e.g. by logging in to your Account) and update, modify or, if legally possible, delete it.  In this case, we strongly encourage you to take control of your data. There may be situations where we are entitled to deny or restrict your rights, for example, when necessary to protect the rights and freedoms of other individuals, or refuse to delete your Personal/Business Information in case the processing of such data is necessary to comply with legal obligations and/or to establish, exercise, or defend our self from legal claims.

      You can always contact our Privacy Office if you would like to:

      • review, change or delete the data you have supplied to us;

      • object to certain data processing operations (e.g., opt-out from marketing communications);

      • receive a copy of your data (in a common machine-readable format, to the extent it is required by applicable law);

      • ask us any other questions related to the protection of your data at Company.

       

       

    18. LINKS TO OTHER WEBSITES

      Our Platform contains links to other websites not operated or controlled by Company, including social media platforms. The fact that we provide link to a third-party website on our Platform is not an endorsement, authorization, or representation of our affiliation with that third party. We do not exercise control over third-party websites. These other websites may place their own cookies or other files on your computer, collect data, or solicit personally identifiable information from you. The information that you share with the third-party platform will be governed by the specific privacy policies and Terms and Conditions of the third-party platform and not by this Privacy Policy.

    19. REASONABLE SECURITY PRACTICES AND PROCEDURES

      Our Platform collects Sensitive Personal Information/Data of its Users (like financial data such as credit card and debit card details, etc.), in accordance with the SPDI Rules, 2015. We follow reasonable security practices and procedures and have a documented information security programme and information security policy that contains managerial, technical, operational, and physical security control measures which are commensurate with the information assets being protected with the nature of our business.

    20. DATA PRIVACY OFFICER

      For any questions or reasonable inquiry related to the protection of your data with Company or regarding this Policy in general, you can contact Company’s Privacy Office:

      • E-mail: [email protected]

      • Contact No.: 9375133233

      • Address: G-267, Epip, Sitapura Ind. Area, Jaipur – 302022

        Please keep in mind that email communications are not always secure. Therefore, please do not include sensitive information in your emails to us.

        We will do our best to address your request in time and free of charge, except where it would require a disproportionate effort. In certain cases, we may ask you to verify your identity before we can act on your request. If you are unsatisfied with the reply received, you may then refer your complaint to the relevant regulator in your jurisdiction.

    21. GRIEVANCE OFFICER

      In accordance with the Information Technology Act, 2008 and the corresponding Rules made thereunder, the name and contact details of our Grievance Officer are provided below—

      Name: Mithun Chatarjee

      Address: G-267, Epip, Sitapura Ind. Area, Jaipur – 302022

      E-mail Address: [email protected]

      Contact No.: 9375133233

      Such person will be responsible for addressing any of your discrepancies and grievances, as expeditiously as possible, but not more than one month from the date of receipt of such grievance.

    22. SIGNATURE CLAUSE

      When this Policy mentions “we”, “us”, “our”, it refers to the Controller of your Data under this policy document, namely Company, with which you had, have or will have a “service provider and user” relationship”. As a Controller of your Data, Company decides the type of data collected and the manner of use of such Data, taking into account the kind of Services we offer on or through our Platform.

    23. UPDATE TO THE PRIVACY POLICY

      The most current version of this Privacy Policy document will govern our use of your data and can be found on our Platform (see “Privacy Policy” section).

      We reserve the right to update this Privacy Policy, at any time, and we will make an updated copy of such Privacy Policy available to you and notify you when we make any substantial updates.

    24. FURTHER INFORMATION

      This Privacy Policy is not an exhaustive account of all aspects of our collection and use of Personal/Business Data. If you require any further information, please do not hesitate to contact us at [email protected]

Refund Policy

Cancellation Policy

We Believe in a step further to achieving ‘Customer Satisfaction’, and thus, we have put forward a very simple and customer-focused cancellation policy.

A cancellation fee may be levied on a customer on account of cancellation of booking by customer on the Platform (“Cancellation Fee”). Such Cancellation Fee shall be charged based on the time during which the customer opts to cancel the booking upon placing/confirming the said availing of services on the Platform.

  • Case 1 When booking is not confirmed:

    In this case, the deducted amount (if any) will be refunded back to the customers through the same mode of payment within 72 hrs (time taken for refund is subject to the policies of the third party payment gateway)

  • Case 2 When customers cancel their appointment:

    If a customer cancels his/her appointment in advance (24 hours before the appointment), then we will be providing a full refund. Refer to Case 1 above for a refund timeline.

    Cancellation Charges Duration (scheduled from availing services)
    35% of Cancellation Within 24 hrs from scheduled availing of Salon Services
    No Cancellation Fee Before 24 hrs
  • Case 3 In the event of no-show

    When a customer doesn’t cancel the booking, neither visits the Billu Partner Salon at the scheduled time, then the refund will be dependent on the discretion & policies of our partner in this case.

  • Case 4 Cancellation by Partner

    Billu Personal Care   Artists and Partners are permitted to cancel the appointment,Hours before the scheduled time. If the appointment schedule is under 2 hours, then the Artists and Partners are bound to complete the booking except for justified/valid inoperability because of the measures beyond their control.

  • WHY CANCELLATION FEE CHARGED?

    Cancellation Fee is charged to compensate for the slot, time and effort incurred in processing an appointment exclusively for you  for availing the salon services

  • HOW WILL CANCELLATION FEE CHARGED?

    The Cancellation Fee shall be deducted from the amount paid by the user for the said canceled service.

    Billu Personal Care  reserves the right to modify/waive off the Cancellation fee from time to time. The Cancellation fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws for making payments to Billu Personal Care  or Billu Partner  (as the case may be) on account of any cancellation of services  from Your end on account on any reason

  • CONTACT INFORMATION

    For Any clarification on Refund Policy, Please contact to:
    [email protected]

Cancellation Policy

Cancellation Policy

We Believe in a step further to achieving ‘Customer Satisfaction’, and thus, we have put forward a very simple and customer-focused cancellation policy.

A cancellation fee may be levied on a customer on account of cancellation of booking by customer on the Platform (“Cancellation Fee”). Such Cancellation Fee shall be charged based on the time during which the customer opts to cancel the booking upon placing/confirming the said availing of services on the Platform.

  • Case 1 When booking is not confirmed:

    In this case, the deducted amount (if any) will be refunded back to the customers through the same mode of payment within 72 hrs (time taken for refund is subject to the policies of the third party payment gateway)

  • Case 2 When customers cancel their appointment:

    If a customer cancels his/her appointment in advance (24 hours before the appointment), then we will be providing a full refund. Refer to Case 1 above for a refund timeline.

    Cancellation Charges Duration (scheduled from availing services)
    35% of Cancellation Within 24 hrs from scheduled availing of Salon Services
    No Cancellation Fee Before 24 hrs
  • Case 3 In the event of no-show

    When a customer doesn’t cancel the booking, neither visits the Billu Partner Salon at the scheduled time, then the refund will be dependent on the discretion & policies of our partner in this case.

  • Case 4 Cancellation by Partner

    Billu Personal Care   Artists and Partners are permitted to cancel the appointment,Hours before the scheduled time. If the appointment schedule is under 2 hours, then the Artists and Partners are bound to complete the booking except for justified/valid inoperability because of the measures beyond their control.

  • WHY CANCELLATION FEE CHARGED?

    Cancellation Fee is charged to compensate for the slot, time and effort incurred in processing an appointment exclusively for you  for availing the salon services

  • HOW WILL CANCELLATION FEE CHARGED?

    The Cancellation Fee shall be deducted from the amount paid by the user for the said canceled service.

    Billu Personal Care  reserves the right to modify/waive off the Cancellation fee from time to time. The Cancellation fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws for making payments to Billu Personal Care  or Billu Partner  (as the case may be) on account of any cancellation of services  from Your end on account on any reason

  • CONTACT INFORMATION

    For Any clarification on Refund Policy, Please contact to:
    [email protected]

1. Contractual Relationship

These Terms of Use (“Terms”) governed the access or use by you, an individual, from within India of applications, websites, content, products, and services (the “Services”) made available by Billu Personal Care private limited, a private limited company established in India, having its registered office at address G-267, EPIP, Sitapura Industrial Area, Jaipur – 302022, India.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.

Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Billu Personal Care. if you do not agree to these Terms, you may not access or use the Services. These terms expressly supersede prior written agreements with you. Supplemental terms may apply to certain Services, such as policies for a particular event, activity, promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services. Billu Personal Care may restrict you from accessing or using the Services, or any part of them, immediately, without notice, in circumstances where Billu personal care reasonably suspect that:

  • You have, or are likely to, breach these Terms; and/or
  • you do not, or are likely not to, to qualify, under applicable law or the standards and policies of Billu Personal Care and its affiliates, to access and use the Services.
  • Billu Personal Care may terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof:
  • Immediately, where Billu Personal Care reasonably suspects that:
  • you have, or are likely to, materially breach these terms; and/or you do not, or are likely not to, qualify, under applicable law the standards and policies of Billu Personal Care and its affiliates, to access and use the Services; or
  • on 30 days’ written notice to you, where Billu Personal Care, acting reasonably, terminates these terms or any services for any legitimate business, legal or regulatory reason.